Publish your restaurant on Traemelo Express, take orders online and coordinate deliveries with the couriers you already work with.
The live order board your team works from.
From order to delivery, without changing the way you already work.
Your restaurant receives the orders and can share the delivery over WhatsApp with the courier groups it already works with.
Your customer orders from your restaurant on Traemelo Express.
The order arrives on your restaurant panel in real time.
You accept the order, prepare it and mark it ready for pickup.
Traemelo Express sends your branch a WhatsApp message with the delivery details and a link.
Forward the message to the courier groups you already work with.
One of your couriers opens the link and takes the order from the group.
The courier delivers the order to your customer.
Commission for Traemelo Express services
15% on food
The commission is charged separately, from your Operational Balance — it is not deducted from the order money.
15%of the food subtotal.
The commission is charged separately, from your Operational Balance. The delivery cost is calculated by Traemelo Express from the distance and shown to the customer before they pay.
Illustrative example. The $300 of food is the restaurant's; the $45 is charged separately to the Operational Balance.
The food sales belong to the restaurant. Traemelo Express charges its 15% commission separately, through the Operational Balance.
The costs that apply to payments and deliveries are stated separately.
Top up balance
Top-up pending confirmation
Your Operational Balance is a prepaid balance intended to cover the charges for Traemelo Express services. The commission is charged from it as you operate, never out of the order money.
Top it up directly from your panel.
Add Operational Balance by card, OXXO or bank transfer, from your restaurant's admin panel.
Availability depends on the payment provider's configuration, and an OXXO top-up is credited once the payment is confirmed.
The balance belongs to the business, and covers Traemelo Express commissions and service charges for orders your business collects directly.
You do not have to abandon the delivery groups you already work with. Traemelo Express is designed to fit into that operation.
An order is available
KoKoro PizzaCentro branch
Link written by Traemelo Express into the message.
When an order is ready to go out, you ask for a courier from your panel and Traemelo Express sends your branch a WhatsApp message with the delivery details and a link. Forward it to the courier groups you already work with so one of them can open the link and take the order.
The same portal your staff will use every day.
New, preparing, ready and out for delivery, in one screen.
Categories, dishes, extras, prices and photos.
Courier ticket, kitchen ticket and customer receipt.
Define which areas each branch covers. The delivery cost is calculated by Traemelo Express from the distance to the customer.
Publish each branch's hours so your customers know when you are serving.
Available, reserved and every movement, in one statement.
When an order is ready, ask for a courier and forward the message we send your branch to your delivery group.
Traemelo Express connects customers, restaurants and couriers through an experience designed around local operation — the same streets, the same neighbourhoods, the same crews.
Puerto Vallarta is the first market, not a testing ground.
The portal is shaped around a real kitchen shift, not a dashboard demo.
One commission, stated up front, charged the same way every time.
15% of the food subtotal of each order. Traemelo Express does not deduct that 15% from the order money that belongs to the restaurant: the commission is charged separately, through your Operational Balance. There are two other costs, both separate from the commission: card payments carry a processing cost charged by the payment provider, and depending on the delivery model that applies to your business there may be a technology charge for the delivery service.
It is a prepaid balance your business keeps with Traemelo Express, intended to cover the charges for Traemelo Express services and for orders your business collects directly. You can see the available amount, the reserved amount and every movement in your portal.
It belongs to the restaurant, and Traemelo Express does not take its commission out of it. When the customer pays by card, the money reaches your own payment account; by bank transfer, it goes to the bank account you registered; and in cash, the courier hands it to the branch. Traemelo Express charges its commission separately, through your Operational Balance.
Customers order from Traemelo Express and the order appears on your live board, where your team moves it through new, preparing, ready and out for delivery.
The couriers you work with. Traemelo Express does not assign one for you: when an order is ready to go out, you ask for a courier and Traemelo Express sends your branch a WhatsApp message with the delivery details and a link, which you forward to your own courier groups. A courier takes the order from there.
Traemelo Express calculates it from the distance between your branch and the customer's address, using published rates, and the customer sees the amount before paying. What the courier is paid is a separate, fixed amount that does not come out of your food commission.
Yes. You do not have to abandon the delivery groups you already work with. Traemelo Express is designed to fit into that operation.
No. Under the current model Traemelo Express charges the courier no commission.
No. The portal is a web app: your team opens it in the browser, on the computer or the phone you already have.
Create your account with one form, then set up your menu, branches and operation from your portal.
Create your account and set up your menu, branches and operation from your portal.